Shipping Policy

At Designer Outlet Liverpool, we’re committed to delivering your order as quickly and reliably as possible. Below you’ll find all the details regarding how your order is processed, shipped, and delivered.

Order Processing

All orders are processed within 48 hours (Monday to Friday), excluding weekends and public holidays.
Once your order has been packed and handed over to the courier, you will receive a shipping confirmation email with a tracking number.

Please ensure your shipping address is complete and accurate at checkout to avoid unnecessary delays.

Delivery Time

Our standard delivery time is approximately 7 business days.
Depending on your location and local customs procedures, delivery may take up to 14 business days.

If you need your order by a specific date, we recommend placing it well in advance.

Please note:

Delivery times may vary due to factors such as customs clearance or local courier operations.
Once a parcel has been handed over to the courier, Designer Outlet Liverpool is not responsible for delays caused by the shipping carrier, including but not limited to strikes, extreme weather conditions, or customs inspections.

Shipping Locations

We offer worldwide shipping.
If you are unsure whether we ship to your location, please contact our customer support team and we’ll be happy to assist.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and order weight.
From time to time, we may offer free shipping promotions. To stay informed, we recommend subscribing to our newsletter or following us on social media.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking link, allowing you to monitor your shipment in real time.
If you have not received your tracking email within 3 business days, please check your spam or junk folder, or contact us directly.

Questions or Concerns?

If you have any questions regarding your shipment or tracking information, please contact our customer support team.
We are always happy to help and will do our best to assist you promptly.