Return policy

Return Policy

We hope you’re happy with your purchase from Designer Outlet Liverpool. If for any reason you’re not completely satisfied, you may return your order under the conditions outlined below.

Return Period

You may return eligible items within 30 days of receiving your order, provided they are returned in original condition.

Return Conditions

To be eligible for a return, the following conditions must be met:

Items must be unworn, unused, and in original condition
Shoes must be returned without signs of wear and in their original box
Clothing items must be returned unwashed, undamaged, and with all tags attached
All original packaging must be included
Return shipping costs are the responsibility of the customer
Returns that do not meet these conditions may be refused

Sale Items & Discounted Products

Please note that items purchased at a discounted price or during a sale are non-refundable and non-returnable.

This policy is in place because sale items are offered at significantly reduced prices and are often final stock, making it impossible for us to restock or resell these items once returned.

We encourage customers to carefully review product details, sizing information, and images before placing an order for discounted items.

Refunds

Once we have received and inspected your return and confirmed that it meets our return conditions, your refund will be processed within 5 working days using the original payment method.

Please note that original shipping fees (if applicable) are non-refundable.

How to Request a Return

To request a return, please contact us at
info@designeroutletliverpool.com and include:

Your order number
The item(s) you wish to return
The reason for your return